Cookie Policy

Last updated: September 16, 2025

This Cookie Policy explains how Orchetta Inc ("we," "our," or "us") uses cookies and similar technologies when you visit our customer journey mapping service at www.orchetta.com (the "Service"). This policy applies to all users worldwide and should be read together with our Privacy Policy.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be stored for varying lengths of time on your device.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Service to function properly and cannot be disabled in our systems. They are usually set in response to actions you take, such as logging in or filling out forms.

• Authentication cookies: Keep you logged in to your account
• Security cookies: Protect against fraudulent activity and ensure secure connections
• Session cookies: Remember your preferences during your visit
• Load balancing cookies: Ensure optimal performance of our Service

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your settings and preferences.

• User preferences: Remember your interface preferences and settings
• Language settings: Store your preferred language
• Workspace preferences: Remember your last accessed workspace and view settings
• Feature toggles: Remember which features you've enabled or disabled

Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously.

• Usage analytics: Track which features are used most frequently
• Performance monitoring: Monitor Service performance and identify issues
• Error tracking: Help us identify and fix technical problems
• User journey analysis: Understand how users navigate through our Service

Third-Party Cookies

We may use services from third-party providers that set their own cookies. These include:

• Payment processing: Secure payment handling through payment providers
• Support services: Customer support chat and help desk functionality
• Content delivery: Faster loading of Service assets and resources
• Email services: Email delivery and tracking for Service communications

How Long Do Cookies Last?

The duration that cookies remain on your device varies depending on their type:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period (typically 1-24 months)
• Authentication cookies: Usually expire after 30 days of inactivity
• Preference cookies: May last up to 12 months to remember your settings

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View which cookies are stored on your device
• Delete existing cookies
• Block cookies from specific websites
• Block all cookies (though this may affect functionality)
• Set preferences for different types of cookies

Browser-Specific Instructions

Impact of Disabling Cookies

Please note that disabling cookies may affect your experience with our Service:

• Essential cookies: Disabling these will prevent you from using core features like logging in
• Functional cookies: You may need to re-enter preferences and settings each time you visit
• Analytics cookies: This won't affect your use of the Service but reduces our ability to improve it

Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

• Web beacons: Small graphics that help us understand user behavior
• Local storage: Browser storage for application data and preferences
• Session storage: Temporary storage that's cleared when you close your browser
• Device fingerprinting: Collection of device information for security purposes

International Considerations

We comply with applicable cookie laws and regulations worldwide, including the EU's ePrivacy Directive (Cookie Law), GDPR requirements, and similar regulations in other jurisdictions. Where required by law, we obtain your consent before placing non-essential cookies on your device.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable laws. We will notify you of any material changes by posting the updated policy on our Service and updating the "Last updated" date. We encourage you to review this policy periodically.

Data Protection and Privacy

Information collected through cookies is handled in accordance with our Privacy Policy. We implement appropriate security measures to protect cookie data and ensure it's only used for the purposes described in this policy.

Your Rights

Depending on your location, you may have certain rights regarding cookies and tracking:

• Right to information: Know what cookies are being used and why
• Right to consent: Give or withdraw consent for non-essential cookies
• Right to access: Know what data is collected through cookies
• Right to deletion: Request deletion of cookie data where applicable

Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us: