Customer Experience Orchestration Software

All of your customer research opportunities visualised actioned

Capture, analyze and orchestrate customer research — structure it with journeys and touchpoints, and orchestrate clear opportunities for beating your business goals

Free 14-day Trial

No credit card required

Before Orchetta

We were drowning in customer information with no clear way to act on it.

Head of Customer Experience

Before Orchetta

Our customer journey mapping was a mess of sticky notes and spreadsheets.

Product Director

Before Orchetta

We couldn't connect customer insights to actual business outcomes.

VP of Research

Before Orchetta

Customer feedback was scattered across different tools and teams.

Customer Experience Lead

Company A vs. Company B

Follow along as Company A fumbles their customer insights

From scattered notes to actionable insights, see how Orchetta transforms your customer understanding.

Without Orchetta

At the Source

A sales manager captures a valuable customer insight during a meeting, but it's trapped in their notebook with no way to share it effectively.

  • Insights trapped in notebooks
  • No structured way to share
  • Valuable feedback lost
With Orchetta

At the Source

The sales manager captures the customer insight and emails it directly to the research inbox, where it's automatically organized and ready for analysis.

  • Direct insight capture
  • Structured sharing process
  • Automatic organization
Without Orchetta

Inside the Office

The CX manager struggles to analyze scattered customer feedback, with no way to connect insights or track patterns across different sources.

  • Scattered feedback
  • No pattern recognition
  • Manual analysis required
With Orchetta

Inside the Office

The CX manager analyzes the insight in context, connects it to the customer journey, and shares it with all stakeholders.

  • Connected insights
  • Full context
  • Team alignment
Without Orchetta

Decision Making

The team tries to design a solution, but the sales manager's insight is lost, the CX manager can't validate the need, and the product leader has no data to prioritize.

  • Disconnected stakeholders
  • No shared understanding
  • Decisions based on assumptions
With Orchetta

Decision Making

The sales manager, CX manager, and product leader collaborate to design a solution, with validated insights and clear customer context.

  • Aligned stakeholders
  • Shared customer understanding
  • Data-driven solution design
Without Orchetta

Decision Doing

The team launches changes without knowing if they address the customer's needs. The sales manager never learns if their insight made a difference.

  • No feedback loop
  • Unmeasured impact
  • Lost learning
With Orchetta

Decision Doing

The team tracks improvements in real-time, with the sales manager seeing how their insight led to positive changes for customers.

  • Complete feedback loop
  • Measured impact
  • Continuous learning

Features

Everything you need to manage and analyze customer knowledge effectively.

Research

Organize and analyze your customer research in one central location.

Journeys

Map and visualize customer journeys to understand their experience.

Touchpoints

Track and analyze customer touchpoints across their journey.

Workflows

Automate and streamline your customer knowledge processes.

Orchetta Product Screenshot

Pricing

Simple, transparent pricing for teams of all sizes

Professional

Beta Pricing

Perfect for teams of any size.

$19 USD/user/month

Save 20% with annual billing

  • 1 workspace
  • Unlimited research, journeys & profiles
  • 10 collaborators per paid user
  • Priority support
Free 14-day Trial

No credit card required

Enterprise

Custom solutions for large organizations.

Custom
  • Everything in Team plan
  • Custom integrations
  • Dedicated support
Contact sales

Custom trial available

Frequently Asked Questions

Find answers to common questions about Orchetta

What is Orchetta?

Orchetta is a customer knowledge platform that helps teams centralize research, manage customer journeys, review touchpoints, and drive continuous improvement. It's designed to help organizations better understand and serve their customers.

How does the pricing work?

We offer a simple, transparent pricing model starting at $19/month per user. We also provide custom enterprise solutions for larger organizations with specific needs. All plans include a 14-day free trial.

Can I try Orchetta before committing?

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start your trial.

How does Orchetta help with customer research?

Orchetta provides a centralized repository for all customer research, making it easy to organize insights, feedback, and observations. This helps teams build a comprehensive knowledge base and make data-driven decisions.

What kind of support do you offer?

We provide comprehensive support including email support, documentation, and training resources. Enterprise customers receive additional support options including dedicated account management.

Is there a minimum contract length?

No, there is no minimum contract length. You can cancel your subscription at any time. Enterprise customers can contact us to discuss custom terms if needed.

Ready to action your customer knowledge?

Start your 14-day free trial today. No credit card required.